a) Access to the job site:

Customer agrees and understands that access to the jobsite must be provided between 8 a.m. and 5 p.m., Monday through Friday, for the duration of this job (if prior agreement to work being carried out over a weekend, then the same times apply). If at any time access is not available to the contractor for any reason, the customer agrees to reimburse the contractor for expenses incurred for travel and lost time at the rate of £25 per man-hour, and £0.25p per mile per vehicle.

 

b) Customer responsibilities:

1. Customer will assume responsibility to remove from any and all work areas, all household and personal items (with the exception of large furniture such as sofas and beds which should be moved to the centre of the room), and store those items away from the work area during the duration of the job. The contractor will not be held liable for damage to any items not removed from the work area. Any fittings that cannot be removed will not be the contractors responsibility. If there are any items remaining in the work area that will need to be moved by the contractor, the customer agrees to pay the contractor a charge of £25 per man-hour for moving these items. The contractor will not be held liable for any damage caused by moving any items. 

2. Due to insurance regulations and safety procedures, the customer, other contractors, workers, children, pets, and individuals will not enter the work area unless agreed upon by both the contractor and the customer. If other contractors, workers, children, pets, or individuals are to be present during the duration of the scope of work, the customer shall not schedule or permit such activities that will interfere with or prevent the timely and successful completion of the work. The contractor shall not be held liable for any damage caused to its work by anyone other than the contractor and its employees. The customer agrees to compensate the contractor at the rate of £25 per man-hour to correct all such damage.

 

c) Extra costs/change orders:

1. The contract/quote may only be changed in writing. Additional work performed to be an extra charge, above the total price stated within the scope of this agreement. Additional work to be approved by customer prior to commencing (this can include text or email confirmation).

2. The contractor holds the right to charge for any extra work that was unforeseen and not included in the original estimate. We will inform you of any extra costs at the earliest opportunity, and the full cost will be submitted in writing. This will not become payable until snagging is complete and a final invoice is produced.

3. If the contractor shows up on the agreed upon date at the agreed upon time, and is unable to complete the contracted work due to circumstances beyond our control (such as inability to enter the worksite; other contractors being late with their portion of the job; or any other reason not directly the fault of the contractor, a £250 minimum charge shall apply. If the job is partially completed, another appointment for completion shall also bear a minimum £200 charge. This charge may be avoided by giving confirmed notice at least 48 hours prior to the scheduled appointment. ‘Confirmed’ notice shall be understood to be either a live conversation with the contractor or a return message from the contractor if you left a message.

4. Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. However the quote will not be amended without consultation with you.

d) Promotion/advertising:

Verbal consent will be requested by Polly Millard from the customer on completion of the job if a suitable photograph can be taken. The customer authorises the contractor to display a sign for the duration of the job, and to use photographs taken at the jobsite for display, promotion, and advertising, without compensation to the customer. This section will be void if not allowed by covenants or restrictions.

 

e) Inspection of completed work:

Inspection of the work shall be done upon substantial or total completion of work. All defects and uncompleted items should be noted at this time. The inspection must occur under normal lighting conditions, without magnification, and from a normal viewing position, in accordance with the industry standards. Photographs that have been taken with a zoom and flash will not be recognised under these circumstances as fair inspection. 

 

f) Manufacturers specifications:

All materials will be applied and/or installed according to the manufacturer’s specifications.

 

g) Industry standards:

All surface preparation, coating application, and/or installation shall meet or exceed industry standards. You are hiring an experienced, professional contractor. Elements of the job will meet or exceed normal accepted practices in the industry.

h) Intended start date

Although every effort will be made to meet our intended start date, please accept that scheduling of other work may make this impossible. In such cases, we will give you a minimum of one week’s notice, and an alternative date will be agreed.

i) Estimate

All estimates given are valid for 7 days only. The customer has 7 days to accept the estimate in writing, and will receive confirmation with an agreed start date. If this is not reached, the estimate shall become void, and expire before the 7 days unless withdrawn earlier. 

j) Cancellation by notice or cancellation

Cancellation of the contract must be made in writing. Please note if the customer cancels the project after 7 days from accepting the estimate, they will forfeit any part payment paid. If the contractor has to cancel the project then any part payment for work will be refunded.

k) Payment

1. To secure dates for work to be carried out, a part payment for the work will need to be made when the customer accepts the estimate, unless otherwise agreed between customer and contractor. This amount will be based on 15% of the total quote, as stated by the contractor. This payment will be non-transferrable or refundable in the instance of the customer cancelling or postponing the work. If the contractor has to cancel the work then a full refund of the part payment will be made. 

2. All payments to be upon completion of work, within 48 hours of invoice being provided. 

l) Intellectual Property - Custom Designed Murals to Clients Specification

All design work and artwork created by Polly Millard shall remain the intellectual property of Polly Millard and the Customer shall not sell, nor grant any sub-licence to use, Output Material to any person (whether as part of another product or otherwise) without  Polly Millard's

prior written consent. The grant of such consent shall be entirely at Polly Millard's discretion, and the Client accepts that such consent may be given subject to conditions (for instance relating to royalty payments).

Legal notice: Unless otherwise agreed to in writing prior to start-up of work: payments received later than 48 hours from date of completion and invoiced are levied a service charge of 1.5% per day and added to balance total. Please pay promptly.

Disclaimer notice: Work to be done as specified, in a professional manner, to normally accepted industry standards. Not responsible for acts of god, unavailable materials, work stoppages, riots, mischief, or thefts; which are outside of the contractors control. Mould/fungus is a naturally occurring organism that we as contractors have no control over; the contractor will not be liable for recurrence/growth of any form or type of mould/fungi.